Policies & Procedures
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Shipping
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How do I track my order?
You will receive a shipping confirmation email with tracking details once the order has shipped.
Please allow 24 hours after placing your order for tracking information to become available.
How much does shipping cost?
We offer Economy shipping with a flat rate of $6.95 for orders 1lb and under, orders over 1lb have a flat rate of $8.95.
Do you offer free shipping?
We offer free Economy shipping for orders over $59.
Do you ship worldwide?
Unfortunately, we only ship within the continental United States. This does not include PO boxes, APO, or FPO.
How long does delivery take?
Delivery times vary based on the shipping carrier, destination, and selected shipping method.
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Same-Day Shipping: Orders placed Monday–Friday before 11 AM PT / 2 PM ET ship the same day.
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Weekend & Holiday Orders: Orders placed on weekends, holidays, or after the cutoff time will be processed and shipped the next business day—including those with expedited shipping.
Returns and Exchanges
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Our items are gently used, unique, and already discounted, therefore we do not offer refunds, returns, or exchanges. Please read all item descriptions carefully, review photos, and confirm sizing and condition before purchasing. By completing your order, you agree to this policy. We sincerely apologize i advance if this policy is an inconvenience to you, and we sincerly hope that this does not hender you from shopping with us. Your satisfaction is our priority, and hope to bring you a pleasent shopping experience with us.
Thank you for your understanding,
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Cancellations and Order Changes
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Once an order is placed, it is immediately processed, so we are unable to change or cancel orders.
If you're attempting to change or cancel an order, please submit a request via email to contact@awomanscloset.com as soon as possible and request a CANCELLATION in the subject line. We'll do our best to assist you. However, it's important to note that we cannot make order changes once your order is packed, which is usually [24-48] hours after you place an order.
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact us via email immediately after placing your order.
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Delivery and Order Issues
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If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you.
On some occasions, packages may be marked as delivered but take additional time to arrive. Please note, we ask that you allow up to 14 days for your package to be delivered before contacting us to open a lost box claim.
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What do I do if I receive the wrong item in my order?
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We are sorry to hear you received the wrong item in your order! Please report your order issue via email to contact@awomanscloset.com for further assistance. Please type WRONG OR MISSING ITEM RECEIVED in the subject line. Include a photo of the item received and the name of the missing item. We will be happy to assist!
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Payments, Discounts, and Rewards
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How do I apply promo/discount codes?
To apply a promo or discount code, proceed to checkout and enter your code in the ['Discount Code'] field. Click ['Apply'] to see your new total before finalizing your order. Only one code can be used per order.
How do I take advantage of tax exemption?
We do not support tax exemptions as we operate as a traditional e-retailer.
For tax exemption purchases, we recommend buying through an apparel wholesaler.