Shipping-Returns-Order Issues

 

At A Woman’s Closet, we take great care in preparing and packaging every order so your pre‑loved treasures arrive beautifully and securely. Please review our shipping guidelines below before completing your purchase.

 

Processing Time

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All orders are processed within 1–3 business days. Processing time may vary during high‑volume periods, special promotions, or holidays. You will receive a confirmation email once your order has shipped.

 

Free Shipping

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We proudly offer free shipping on select orders. Free shipping applies to:

• Orders with a total item cost under $10, and

• Orders with a total item cost over $100

 

Flat‑Rate Shipping

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Orders that do not meet the free‑shipping requirement are shipped at a simple, flat‑rate fee, which will be clearly displayed at checkout. This ensures predictable, transparent shipping costs for all customers.

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Shipping Methods

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All orders are shipped via trusted carriers such as USPS, UPS, or FedEx. Carrier selection is based on the most efficient and cost‑effective option for your delivery location.

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Tracking Information

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Once your order ships, you will receive an email with your tracking number. Tracking updates may take up to 24 hours to appear.

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Shipping Address Accuracy

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Please ensure your shipping address is entered correctly at checkout. A Woman’s Closet is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

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Lost, Delayed, or Damaged Packages

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While we do our best to ensure safe delivery, once a package is transferred to the carrier, it becomes their responsibility. If your package is lost, delayed, or arrives damaged, please contact the carrier directly using your tracking number.

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International Shipping

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At this time, A Woman’s Closet ships within the United States only. We hope to expand our shipping options in the future.

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All Sales Are Final

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Because our items are gently used, pre‑loved, or deeply discounted, all sales are final. We do not offer returns, refunds, or exchanges on any shipped items. Please review item descriptions and photos carefully before purchasing.

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Cancellations and Order Changes

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Once an order is placed, you will have up to two hours to cancel your order. If you're attempting to cancel an order, please submit a request via email to contact@awomanscloset.com as soon as possible and request a CANCELLATION in the subject line and we'd also suggest sending a message in the "get into touch" direct messaging that you will find at the bottom right of the website.  We'll do our best to assist you. However, it's important to note that we cannot make order changes once your order is packed, which is usually [24-48] hours after you place an order.

 

Once an order is placed and the two hours cancellation has passed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact us via email immediately after placing your order.

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